Hoax Online Courses is one of Australia’s Training Organisations offering Certificate and Diploma level courses available to anyone new to the industry or looking to move into a management role. Courses are delivered online via a Learning Management System so students can fit their study around their work and lifestyle. Online courses available to anyone in Australia include qualifications in the areas of Aged Care, Community Services, Mental Health, Disability Care, Allied Health, Leisure and Health, Leadership and Management, and Retail. Hoax Online Courses also works with companies, large government departments, small and medium enterprises teams and individuals on their professional development and training programs. Hoax Training Institute’s delivers a Certificate III course in Retail and its main client cohort is individuals wanting to pursue a career in retail. Hoax’s Cert III in Retail is a professional development program that will provide the main client cohort with the skills and knowledge required to work in the retail industry. In this course, you will learn how to provide customer care, deal with the public, use retail technology, provide product and service advice, and handle money. You will be able to pursue work in various retail store settings, such as speciality stores, supermarkets, department stores and retail fast food outlets and working at this level you may be responsible for supervising other team members and monitoring day-to-day workplace operations. Hoax Online Courses has developed its training and assessment strategy for the Certificate III in Retail Operations specifically for this client cohort, who have existing retail skills and knowledge acquired from their current employment. The strategy sets out that training and assessment will be provided through: • a series of online courses are delivered via their e-learning system • practical delivery, which will be conducted in a simulated work environment (supervisor/third-party reports will be utilized in the practical assessment). When developing strategies for training and assessment for the Certificate III in Retail Operations, Hoax Online Courses training manager considers the AQF volume of learning range for a Certificate III qualification, which indicates that it should take one to two years (or 1200 to 2400 hours) for a student to develop all the required skills and knowledge for a Certificate III (if the student does not hold any of the competencies identified in the relevant units). Interview Questions: Are there any pre-requisites in this course before a student can enrol? Can you talk me through how you commence the course with student cohort who enrolled in the course? Can you tell me about the support services the students get? Can you talk me through the educational and support services that student gets when undertaking this course with you? How often do you review your learning and assessment strategies?

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