Q1. Organisational development (OD) provides the foundation of modern thinking about change management. A key element of the OD approach to change management is a focus on process consultation. Define process consultation and discuss the underlying assumptions of a process consultation approach when interacting with clients and implementing change. Discuss why OD identifies this change agent approach as critical to the success of planned organisational change efforts. Q2. Diagnosis is a critical step in the change implementation process model. Define what diagnosis is. Discuss in detail two diagnostic tools that may be used during an organisational change process. Describe how these tools would be applied during a change process. Outline when it would be appropriate to use the different diagnostic tools that you have identified. Q3. Dunphy and Stace’s (1993) Contingency Model of Change Leadership identifies three key elements that need to be considered when selecting an appropriate type of leadership during change. Describe the key aspects of this model in detail and outline which types of leadership this model identifies as appropriate during different types of change and why this is the case. Q4. Shuffler et al. (2011) distinguish two types of team development interventions. Define and discuss the two types of team development activities they identify. Discuss the different emphases and aims of these two sets of activities. Consider how effective are each of the team development activities are based on the evidence that Shuffler et al. examine.

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