A company’s customer support division want to test to see if that wait time for a consumer to talk to a representative is under 10 minutes.

1. A company’s customer support division want to test to see if that wait time for a consumer to talk to a representative is under 10 minutes. The manager proposes to test one case where a a consumer was placed on hold. Is this a good testing strategy? If not what would be a better testing strategy? Could you form a Null Hypothesis or an Alternative Hypothesis? If yes, what would they be.



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