Case Study: Managing Transformation at National Computer Operations In an essay respond to the following questions: 1. Develop a step-by-step organizational diagnostic process that should serve as the foundation for later productive change initiatives. Describe who should be involved in this effort and what kinds of diagnostic tools should be utilized. 2. Beyond the diagnostic process noted above, highlight the key steps in a subsequent implementation plan and describe what specific kinds of problems might occur as this plan was implemented within the case context. DB 4.2 Personal Reflection: Imagine that you are a divisional manager in a multi-divisional health care organization sometime in your future professional career. Your CEO has asked you to conduct a diagnostic process that deeply probes the reasons for poor customer service ratings your division has received from a recent customer service audit. Think about your own specific personality and associated strengths and weaknesses as a leader and manager and answer the following question: What might I do in this situation that could result in less than optimal results from this diagnostic process that grows out of my own inevitable leadership weaknesses? Be honest…we all have weaknesses….
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