Put the following steps in the order of a routine patient care flow, from the beginning through to the end of the patient encounter flow.

Put the following steps in the order of a routine patient care flow, from the beginning through to the end of the patient encounter flow.
ʉۢNew patient paperwork is signed and returned to front desk with insurance information for verification of benefits
ʉۢPatient pays standard co-pay if applicable
ʉۢHard copy record is pulled, or made if new patient
ʉۢPatient called to back office
ʉۢHeight, weight, and blood pressure taken by CNA or CMA
ʉۢCMS 1500 form is coded and sent to insurance for reimbursement
ʉۢSigns in at reception desk
ʉۢPatient released from exam room
ʉۢCall in to schedule appointment
 â€¢Doctor, NP, or Physician’s Assistant examines patient
ʉۢShown to patient care room
ʉۢReason for visit reviewed with patient by CNA, CMA, or NP
ʉۢAny refunds due to patient or insurance sent out
 â€¢Collections efforts initiated if patient’s charges not paid, and any insurance appeals are processed
ʉۢPatient checks out and pays any deductible verified
ʉۢExplanation of benefits returns with breakdown of payments
ʉۢHeight, weight, and blood pressure taken by CNA or CMA
 â€¢Practice manager applies payments, writes off amounts required by contract with insurance companies, adjusts patient’s account records, and initiates billing to patient that indicates insurance has processed charges

 

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